Shipping / Returns
When will I receive my order?
Prints and cards will be posted out within 5 working days of ordering-usually less! Custom maps have their own time frame and of course depend on our email back and forth approvals. Once submitted to be printed, they should be printed within a week (slightly more over Christmas/busier periods).
Items will be sent via Royal Mail, so within the UK should reach the customer within 3-5 working days of dispatch. UK postage is free for all print and card orders.
For postage outside the UK please send an email to firstname.lastname@example.org with details of what you’d like to order and where you are, and I can come back to you with a postage quote. Price of delivery will depend on the size and weight of your item(s) and whereabouts in the world you are.
What if I need my item sooner?
Get in touch with me and I'll let you know when I can make a post run!
What if my item hasn't arrived?
Let me know if your item hasn't arrived, I get proof of postage for every package, however be aware that 14 days need to pass since dispatch before any claims can be made.
What if I receive my item and it's not quite right for me?
Send me an email- email@example.com -within 2 weeks of receiving the order, so we can organise a return. Return postage costs would be the customers responsibility, and any refunds made would not include the original postage costs.
Any items returned must be in good condition for resale. Any items returned not in this condition will not be eligible for a refund.
Personalised items cannot be returned.
Unfortunately exchanges cannot be processed at this time, you would have to return and make a new order.